The products are great, good build quality and complement my pick up extremely well. The products are exactly what I needed.
However, the customer service has been shocking on this purchase. I placed my order on line, and paid for FedEx international shipping. At this point my understanding was that all shipping cost had already been met by me, and I would only need to pay import duty and taxes, levied directly by FedEx on entry into my country. After a period of days, with no shipping notification I chased for an update. I was then contacted by the company informing me that I needed to pay an additional sum of money for shipping. The additional sum now requested, was twice as much as I had already paid for shipping. Many back and forth emails between the company and myself finally got to the point of me being told additional shipping costs had now reached 4 times what I’d originally paid, due to the ongoing issues between US/Iran which had put the cost of aviation fuel up. This now meant that the new alleged cost of shipping and import duty/taxes were well over the actual cost of the various products I’d bought.
The company told me that as a good will gesture they had covered most of the cost, and I should pay half, or they would cancel my order and refund the original purchase costs.
The ‘up-selling’ for alleged rising fuel costs should not happen post purchase, and is becoming more common place when dealing with organisations shipping from Asia, but it is not acceptable at all. I purchased and paid for my order in good faith using the prices provided by the company, why was I asked to pay for more shipping after I had paid in full!
The company told me that they would alter all shipping fees in the website to account for the new rising costs, but I have since placed a dummy order and the shipping costs remain unchanged.
While I absolutely love the products, I doubt very much if I will purchase anything further from this company,